Crisis Management and Production Troubleshooting
It is absolutely essential to implement a crisis management system, not just in quality management systems, but also according to legal regulations. It is helpful to divide this into four major building blocks: prevention, early detection, handling, and follow-up. With comprehensive crisis-prevention and early crisis detection, in most cases, the risk of a crisis situation occurring can be averted entirely. We provide consulting and solutions for building up prevention concepts and for checking the validity of the systems you already have in place. In addition to crisis audits, we can also provide simulations of crisis situations accompanied by workshops for crisis management teams. In terms of crisis follow-up, our experts are available to help you process its effects and prevent it from happening again.
All of our actions are targeted towards supporting our customers in their own fields of business. Ideally this should be preventative, but not everything in life can be planned. In particular, when unexpected situations arise, it’s all the more important to act swiftly and effectively.
- Internal processes that suddenly go haywire
- Complaints issued by the authorities
- Pressing demands from customers or others
Whether time is of the essence or it’s just plain organizational blindness creeping up, it’s often easier to find the right way out of a critical situation when you get external support.
In combination with each of our individual services, we can quickly take all of the necessary steps on our part in order to bring about solutions.
- Preliminary telephone consultations
- Facility testing
- Sampling and/or coordinating sample transportation
- Contacting customers or the authorities
- Maintaining continuous contact with the customer